Privacy Policy

Effective Date: September 1, 2017

Lovely Customs LDA d/b/a Hand2Hand Privacy Policy

Lovely Customs LDA d/b/a Hand2Hand (“Hand2Hand”, “we”, “us”, or “our”) recognizes the importance of privacy. In this Privacy Policy, we describe how we collect, use, and disclose information that we obtain about users of our website WWW.HAND2HAND.GLOBAL (the “Site”), the Hand2Hand mobile applications (collectively, the “App”), and the services available through our Site and App (collectively, the Site, the App, and the services available through them are the “Services”).

By using any of our Services, you agree that any information that we collect from or about you through our Services, including personal information, anonymous information, and aggregate information, will be handled as described in this Privacy Policy.

Your use of our Services, and any dispute over privacy, is subject to this Privacy Policy and any other applicable agreements between you and Hand2Hand, including our Terms of Use, Participation Agreement, and any additional legal terms and disclaimers (“Additional Terms”) that we may make available from time to time through our Services, including any applicable limitations on damages and the resolution of disputes.

Information We Collect
User-­Generated Content
How We Use Your Information
How We Disclose Your Information Cookies and Other Tracking Mechanisms
Third­-Party Analytics
Do Not Track Disclosure
Third­-Party Links
Security
Your Rights and Choices
Children
Contact Us
Changes to this Privacy Policy

Information We Collect

We collect information about you directly from you, from third parties, and automatically through your use of Services. We may combine information collected from or about you from these various sources.
● Information We Collect Directly From You. We collect information about you directly from you.
For example, if you create an account with us, we collect your name, username, email address, password, gender, and country of residence; if you pay for certain Services, we will also collect your financial account information, payment card information, and/or billing address. We will also collect any other information that you provide to us through our Services, such as your phone number or pictures. If you do not provide certain information we may not be able to provide the Services you have requested (e.g., create an account).

● Information We Collect About You from Third Parties. We also collect information about you from third parties. For example, we may authenticate you using third­-party social media services (e.g., Facebook or Twitter). From these third parties we may collect certain information, including without limitation name, email address, country of residence, and connections information. We may also collect information from other third parties that integrate with our Services, such as payment applications (e.g., PayPal). In addition, we may collect information about you from Hand2Hand users, such as ratings or reviews about you that other users provide to us. We will also collect information about you from business partners (e.g., if you scan a package using one of our business partners, that partner may provide us with information about you, such as your name and the security of the package).

● Information We Collect Automatically Through Our Site. We automatically collect information about you through your use of our Services, including without limitation:
○ Geolocation Information. We collect information about your geolocation if you permit our App to access location services on your device. If you authorize use to collect your geolocation information, we will collect information about your geolocation while our App is running in the foreground or background in order to provide our Services. You can disable our access to your location services by changing the location settings on your device. Doing so, however, will limit your ability to use certain features of our Services (e.g., tracking a delivery).
○ Log Information. We collect logging information, such as your Internet protocol (IP) address, which will allow us to get a general sense of your location (including without limitation, country); the type of browser you are using; information about the device you are using, domain name, the website that led you to our Services; the website to which you go after leaving our Services; and the dates and times you access our Services. We may combine this with other information that we collect about you. Please see our Cookies and Other Tracking Mechanisms section below for more information.
○ Device Information. We collect information about your device, including device type, operating system, unique device identifier, preferred language, and mobile network information.
○ Delivery and Payment Information. We collect information about the transactions you conduct using our Services, including the shipment type, date and time of shipment and delivery, origin and destination for delivery, amount charged, distance traveled, and other related transaction details.
○ In­App Messaging Information. We collect information regarding communications between users through our Services, including the dates and times of communications.

User Content

You may post or upload materials to our Services, such as feedback, comments, ratings, or photos (collectively, “User Content”). If you post User Content on our Services, the User Content, as well as other information, such as your user name, may be available to all users of our Services, and we cannot prevent such information from being used in a manner that may violate this Privacy Policy, our Terms of Use, Participation Agreement, any Additional Terms, the law, or your personal privacy.

How We Use Your Information

We may use your information, including personal information and User Content, for the following purposes:

Providing and Improving Our Service. To facilitate deliveries, payments, and communications between users; to provide and maintain our Services; to improve our Services; to develop new features, products, or services; to authenticate users; to perform technical operations, such as updating software; to validate our users and ensure their qualifications to use our Services; and for other customer service and support purposes.

Marketing and Communications. To communicate with you about your account and use of our Services, including to send you shipping and delivery updates, as well as product updates; to respond to your inquiries; to provide you with news and newsletters, special offers, promotions, and other information we think may interest you; and for other informational, marketing, or promotional purposes. Our communications with you may include communications via email or push notification. Please see our section regarding Your Choices for more information about how to change your communications preferences.

Research and Analytics. To analyze how you interact with our Services; to monitor and analyze

Protecting Rights and Interests. To protect the safety, rights, property, or security of Hand2Hand, the Services, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity which Hand2Hand, in its sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Privacy Policy, our Terms of Use, Participation Agreement, or any Additional Terms that may apply to you.

Legal Compliance. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request from law enforcement or a governmental authority.

How We Disclose Your Information

We may disclose your information, including personal information and User Content, as described to you at the time of collection or disclosure or as follows:

Hand2Hand Users. We will disclose your information to other Hand2Hand users as necessary to provide our Services. For example, if you are a traveler, we will share your user name, profile picture, and contact details with the requestor.

Affiliates. We may disclose your information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Policy.

Services Providers. We may disclose your information to our vendors, service providers, agents, or others who perform functions on our behalf. For example, we may disclose your information to third­-party service providers to process payments on our behalf.

Third­-party Advertisers. We may disclose your information to third­-party advertisers that target advertisements to you for products and services in which you might be interested.

Business Transfers. We may disclose your information to another entity in connection with, including during negotiations of, an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or as part of any other similar business transfer.

Protecting Rights and Interests. We may disclose your information to protect the safety, rights, property, or security of Hand2Hand, the Services, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity which Hand2Hand, in its sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Privacy Policy, our Terms of Use, Participation Agreement, or any Additional Terms that may apply to you.

Legal Compliance. We may disclose your information to comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; in response to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request from law enforcement or a government official.

Aggregate and De­-Identified Information. We may disclose aggregate, anonymous, or de­-identified information about users for marketing, advertising, research, compliance, or other purposes.

Cookies and Other Tracking Mechanisms

We and our service providers use cookies and other tracking mechanisms to track information about your use of our Services. We or our service providers may combine this information with other information, including personal information, we collect about you.
For example, we or our service providers may use cookies to track visitor activity on our Services. A cookie is a text file that a website transfers to your computer’s hard drive for record­keeping purposes. We or our service providers may use cookies to track user activities on our Site, such as the pages visited and time spent on our Site. Most browsers allow users to refuse cookies. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies may not be able to browse certain areas of the Site.

We may also use clear GIFs, pixel tags, and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (also known as web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Third­-Party Analytics

We may use third­-party analytics companies, such as Google Analytics, to evaluate use of our Services. We or our service providers use these tools to help us understand use of, and to improve, our Site, App, the Service, performance, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services.

Do Not Track Disclosure

Our Site does not respond to Do Not Track signals. For more information about Do Not Track signals, please click here. You also may opt out of targeted advertising by following the instructions in the Interest­-Based Advertising section below.

Third­-Party Links

Our Services may contain links to third­-party websites and applications. Any access to and use of such third­party websites and applications is not governed by this Privacy Policy but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third­-party websites or applications.

Interest­-Based Advertising

We use third parties such as network advertisers to serve advertisements on our Service and on third­-party websites or other media (e.g., social networking platforms). This enables us and these third parties to target advertisements to you for products and services in which you might be interested. Users in the United States may opt out of many third­-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest­-based advertising and your choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt­Out Page for information about opting out of interest­-based advertising and your choices regarding having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt­Out Page will opt you out from those companies’ delivery of interest-­based content or ads to you, but it does not mean you will no longer receive any advertising through our Services or on other services. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.

Security

We have taken steps to help protect the personal information we collect. However, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log­in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Your Choices

You may access, modify, or delete the personal information that you have provided to us by logging into your account settings or emailing us at support@hand2hand.global with what you would like updated. Please note that we may retain certain information about you as required by law or as permitted by law for legitimate business purposes. For example, if you request that we delete your information but we believe that you have violated our Terms of Use or Participation Agreement, we may retain information about you in order to attempt to resolve the issue before deleting it.

We may send periodic promotional emails to you. You may opt out of such communications by following the opt-­out instructions contained in the email. Please note that it may take up to ten (10) business days for us to process opt­-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.

Children

Our Services are not targeted to children under thirteen (13) years of age and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such personal information from our systems.

Contact Us

If you have questions about this Privacy Policy or the privacy aspects of our Services, please contact us at:

Lovely Customs LDA
Rua Cristóvão de Pinho Queimado, 5­, 2º Esq.
3800-­012, Aveiro
Portugal
privacy@hand2hand.global

Changes to this Privacy Policy

This Privacy Policy is current as of the Effective Date set forth above. We may change this Privacy Policy from time to time, so please be sure to check back periodically. We will post any changes, including any material changes, to this Privacy Policy on our Site.

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